Refund Policy
Last Updated: 14 November, 2025
At Evalu, we aim to provide high-quality programming education and a smooth learning experience for all students. If you are not satisfied with your enrollment, this Refund Policy explains how refunds work and what conditions apply.
1. Eligibility for Refunds
You may request a refund under the following conditions:
A refund request is submitted within the first 7 days after your course start date.
You have not completed more than 20% of the course materials or sessions.
Your payment was successfully processed through Stripe.
Refunds requested after the 7-day period cannot be issued.
2. How to Request a Refund
To request a refund, you must contact us at info@evalu.com with the following information:
Full name
Course name
Payment receipt or transaction ID
Reason for requesting a refund
Our team will review your request and respond within 3–5 business days.
3. Refund Method
Approved refunds will be issued:
Using the same payment method used during enrollment
Within 7–14 business days, depending on your bank or payment provider
Evalu is not responsible for delays caused by third-party payment processors or banks.
4. Non-Refundable Situations
Refunds cannot be provided if:
You submitted the request after the refund period
You completed a significant portion of the course
You violated our Terms & Conditions or platform rules
You received a certificate for the program
You used coupon codes or discounts that are marked as non-refundable
5. Course Transfers Instead of Refunds
If you decide the program is not right for you, we may allow you to:
Transfer to another Evalu course
Switch to a different upcoming group
Pause your learning and resume later (depending on availability)
Transfer options depend on schedule and seat availability.
6. Issues with Payments
If a payment error or duplicate charge occurs, please contact us at info@evalu.com.
We will work with Stripe to resolve the issue as quickly as possible.
7. Contact Us
If you have questions about this Refund Policy, please contact us:
Email: info@evalu.com
Phone: +1 (415) 842-7396
Website: evalu.com